FAQ

SHIPPING FAQ:

How long does it take for my order to be shipped?

Orders are typically processed and shipped within 2 business days from the time of purchase. Please note, if there is any delay, we will notify you.

What shipping methods do you offer?

We offer 1-3 day shipping throughout the USA. Why utilize both USPS and UPS and select whichever service ensures fastest delivery.

Can I track the status of my shipment?

Yes, we provide tracking information for all shipped orders. Once your order shipping label has been created, you will receive a confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number on our website or the carrier's website to monitor the progress of your shipment.

What should I do if my package is lost or damaged during transit?

In the unfortunate event that your package is lost or arrives damaged, please contact our customer support team immediately. We will work with you make sure you are taken care of.

Do you offer international shipping?

Not at this time. We ship to all 50 states in America.

REFUND POLICY FAQ:

At Grove Cookie Company, we strive to provide our customers with high-quality products and services. However, please note that we do not offer refunds for purchases made through our platform. We encourage customers to carefully review product descriptions, specifications, and any available user reviews before making a purchase decision.

We understand that there may be instances where customers may have concerns or issues with their purchases. In such cases, we are committed to addressing these concerns and finding a suitable resolution. Our customer support team is available to assist you and provide necessary support.

If you have received a damaged product, please contact our customer support within 48 hours from the date of delivery. We will work with you to assess the situation and provide a suitable solution.

For services provided by Grove Cookie Company, we strive to ensure that they meet the agreed-upon standards. If you are dissatisfied with a service, we encourage you to reach out to our customer support team to discuss your concerns. We will make every effort to address any issues and find a mutually satisfactory resolution.

Please note that this policy is applicable to all purchases made through our platform, whether online or offline. Exceptions to this policy may only be made in cases where mandated by law.

We appreciate your understanding and cooperation regarding our refund policy. If you have any questions or require further clarification, please do not hesitate to contact our customer support team.